Returns

How much time do I have to make a return?

30 Day Returns
At Bello Diamonds, we’re confident you’ll love your purchase. However, if you decide to return an item for any reason, we’re here to make it easy. We offer a 30-day return policy with no questions asked and a full refund guaranteed.

What is the return method and do I have to pay for the return shipping?

We provide FREE return shipping on all eligible items returned within 30 days of the delivery date.

How to make a return?

To be eligible for a return, all items must be in unworn condition and include the original packaging, documentation, and diamond certificate. If the item shows signs of wear or use, a $500 fee will be deducted from your refund. Lost or altered diamond certificates will incur a $150 replacement fee, which will also be deducted from the refund. Appraisal fees ($50) are non-refundable. For engraved rings, a $50 engraving removal fee will be deducted. The 30-day return period starts from the date the order is delivered. Please note: Due to the personalized nature of our jewelry, custom-designed pieces and resized items are not eligible for return. Additionally, items that have already been exchanged cannot be returned or exchanged again.

How do I find the return label I generated?

To ensure safe delivery, all eligible returns must be securely packaged. When sending your return, you are required to provide the following photos:

• .The items inside the package (clearly showing the merchandise being returned)
• .The exterior of the sealed package (showing proper and secure packaging)

Approval of returns depends on the quality and accuracy of these images. If the required photos are not submitted or do not meet our standards, the return will not be insured, and we cannot be held responsible for any damage or loss during transit.