Lifetime Warranty

Bello Diamonds offers a FREE lifetime warranty against all manufacturing defects on all Bello Diamonds Jewelry. We stand behind all the jewelry we make and warrant that they are free of any manufacturing defects. If you believe your piece is damaged, please get in touch with us for details on how to ship the item back to our quality control team for inspection.

Upon inspection, if a warranted issue is found, Bello Diamonds will repair or replace the item and cover shipping cost for the warranty repair. We are unable to warrant items that have previously been repaired, resized or polished by someone other than Bello Diamonds, replacement of lost or missing diamonds, normal wear and tear of items from regular use and discoloration of metal caused by chemicals. If an issue that is not covered under our lifetime warranty policy is found, we will share a price quotation for your approval for such repairs before any work begins.

Shipping Terms for Repaired Items

All repaired items are typically shipped within 7-10 business days from the date of receiving the item. In case we need to remake the item, it can take up to 2 weeks. Please refer to our shipping policy for more information.

How To Return Your Order?

1. Contact Bello Diamonds Customer Service Department

• To send in your items for inspection, please don't hesitate to get in touch with us. Please send us an email at : customerservice@bellodiamonds.com with your order number and the word "Repair" in the subject line and provide all the information regarding your request.
• A shipping label can be requested from our team to send in your items for inspection.

2. Pack Your Order

• Ensure that the actual product and any loose diamonds or metal pieces are securely packed in the original packaging box.
• For security reasons, do not write ‘jewelry’, ‘diamonds’, or other related words anywhere on the package.
• For safety purposes, please double-box your package.
• Affix the label to the outside of the larger box and drop it off at your nearest courier company location (we recommend UPS, FedEx, or USPS as our preferred shipping partners).
• Bello Diamonds cannot be held responsible for shipping errors – we recommend that customers only use a staffed store-front to send returned items. Please do not use drop boxes or non-staffed locations.
• Obtain a shipping receipt to confirm that the item has been shipped - this receipt will act as proof of shipment and insurance.
• Bello Diamonds recommends purchasing insurance on the package up to the replacement value.